Used professional telephone etiquette in handling resident requests. Password Show. Welcomed and introduced visitors to program. actual responsibilities of a concierge will vary depending on where they work Responded to resident emergencies according to established protocol. Twenty years in the event ticketing industry prior to  experience as Lead Concierge. Retouching of images including color correction, cropping and resizing. Completed shift reports, checklist, and walk-thru. Ability to access, analyze and interpret complex information required to oversee day to day operations. Put together agendas for the Concierge team meetings. Please avoid restating the information on your resume, and open and close the letter with strong statements. High School Diploma or equivalent; Associates Degree Preferred. Get a template recommended to you based on your experience level. Accept service requests from residents and logging appropriately. Assisted Sales and Marketing with making sales calls. Organized special functions as directed by management. First Name. Assisted with accounts receivable, dining room services, and activities. Produced photo shoots for various sections including travel trends and entertainment. Sign in. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Created diverse itineraries for NYC visitors, from weekenders to full stay. Save time applying to future jobs. Arranged secretarial and other office services. Acknowleded and greeted all residents and guests with utmost courtesy and urgency. Edited and sequenced images for publication as picture stories and photo essays. Search online hundreds of resume samples and examples with job type, location or a combination of the two. You might, however, be tapped by management for recommendations on scheduling, workplace improvements, or whom to hire, fire, promote or reassign. Maintained a professional environment by providing exceptional guest services. Greeted residents upon arrival and departure on a daily basis. Make this resume your own and get your dream job. Ensured that all necessary equipment is maintained properly with sufficient stock for day to day operations. Personalized writing help for you. Skills : Manager, Sales , Receptionist , Excellent Customer Care. Proven experience in a progressively responsible position including Customer service and project management in a healthcare environment in … While typical duties vary based on the level of service provided and type of employer, certain duties are common and mentioned on the Lead Concierge Resume as – receiving and welcoming guests on arrival, providing the needed assistance and information, suggesting activities and services provided by the facility, arranging events and travel arrangements for the guests; providing personalized services as … Welcomed guests upon entrance and confirmed reservations. Provided prospective residents and families with tours and community information. Objective : To obtain a satisfying position with a vibrant and dynamic organization that will allow to fully engage both creativity and excellent organizational skills. Supervised and trained all concierge staff. Worked closely with various Public Relation agencies on acquiring celebrity clearances. In-depth knowledge of restaurants, theater, museums and everything NYC. Corrected charges for phone calls, mini-bar use, laundry, parking and other incidentals, when necessary, in … Service focused and passionate, with strong verbal and written communication skills. Professional Summary. Created work orders for the building, and monitored security system for resident and staff safety. While typical duties vary based on the level of service provided and type of employer, certain duties are common and mentioned on the Lead Concierge Resume as – receiving and welcoming guests on arrival, providing the needed assistance and information, suggesting activities and services provided by the facility, arranging events and travel arrangements for the guests; providing personalized services as needed; taking reservations made through phone; hiring and training concierges, and supervising the work of other employees. Reviewed arrivals and departures for guest preferences to ensure customer satisfaction. Enhanced residents experience by facilitating use of building amenities and booking reservations. Apply to Concierge, Call Center Representative, Join the Sps Team! Delivered for home owners, and notify home owners for pickup. Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources. Skills : Computer literate in Microsoft Word Excel. Your duties likely include overseeing the day-to-day duties of employees you’re assigned to lead even if you’re also tasked with similar duties. Generated 35% of upsells for entire hotel. Also Concierge Jobs. Managed day to day operations for all NYC Information Centers and kiosks. As such, it is not owned by us, and it is the user who retains ownership over such content. Confirmed all winery reservations with guests two days prior to visit, and processed credit card. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Trained new hires and mentored other associates. Maintained required records/logs and deliver packages to the appropriate residence. 9 Whitehat Jr jobs available on Indeed.com. Hiring employers prefer those demonstrating the following skills – aptitude in resolving issues; a polite and confident nature, professional approach; multilingual skills; lots of patience and knowledge of reservation software; strong communication skills; and knowledge of local areas and tourist spots. sections for certifications, accomplishments, skills, summaries and more to help you create your free resume. Greystar. Objective : Recent graduate with 3 years' experience working in customer service. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Hotel concierge training, fair housing certification, and strong conflict resolution experience preferred. Presented property and provided amenities in a positive light to prospective residents. Hilton Head Island, SC 29925. Get hired. Objective : Seeking a position within a company that will assist in enhancing skills as continue through education. A resume builder is the easiest way to build a Lead Concierge resume. Thursday, November 21, 2019. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. 3,497 Concierge Team Lead jobs available on Indeed.com. Leading project teams while implementing and overseeing programs. Sign in. Assisted in keeping the front of the community tidy and clean and made sure snacks and beverages were always available. Acted as personal concierge to VIP and Owner VIP clients. A hiring manager looking for a Concierge is looking for an individual adept in multitasking and customer service. Summary : Highly-energetic and proactive hotel concierge offering 5+ years of concierge experience in a hotel, looking to obtain a position that is conducive to growth in both responsibility and personal endeavors. Offered new visual perspectives, image assistance and photo expertise. Procured all rights and clearances to celebrity portraiture, stock and lifestyle images. Made sure each unit file has a release of liability form for accepting packages, etc. Resume Details. Leading the opening of new property and establishing operating procedures. Lead Concierge resumes, templates and samples. Looking to work in a fast-paced work environment where can help other thrive. Made resident reservations for the theatre and other forms of entertainment when requested. Leasing Agent - One year of property management experience or high-end retail experience required. Unlimited download, print, or email on all Lead Concierge resumes. Booked reservations, scheduled rooms, kept kitchen staff updated with ever -changing guest count. Email. Answered emails and inbound phone calls . Received, stored and disbursed residents' packages. Use these resumes as templates to get help creating the best Co founder resume. Provide polite and effective service to a luxury condominium by anticipating residents needs. Oversaw concierge staff of five, including training, scheduling, delegation of duties Manages the administration of the concierge desk. The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. An articulate communicator and thrive in a highly challenged and deadline driven environment. Took ownership of all appropriately loaned keys to vendors, contractors, realtors, and guests. Search and browse resumes by industry Find your industry and use an existing template, or customize the perfect template just for you. Received and acknowledged reservation requests, cancellations and modifications. Provided residents with information about attractions, services, and activities in or outside the property. Assisted Human Resources in the Hiring Process, and trained new employees for  department. Associate of Arts General coursework towards BFA. Concierge Resume Objective. Love this resume? Filter by location to see Lead Concierge salaries in your area. Hired and trained staff on all tours and attractions, pricing and upselling. Assist with the direction and supervision resident move ins and move outs. Communicated to staff and residents resident admissions, orientations, and discharges and maintenance of resident files. Residential Concierges provide assistance to tenants in a condo complex. Bachelor’s Degree Required; Master’s Degree strongly preferred. Speaking several languages, IT literacy and discretion are also highly valued at this job. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Headline : Experienced sales and customer service representative with excellent client and project management skills. Remember, your resume needs to impress the hiring manager enough so you get the interview. Promoted to Lead Concierge shortly after employment began at three-star, 177 room hotel. Forgot password? Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds! Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. 100+ Free Professional Resume Examples and Templates . Served as ambassador to visitors, residents, families, and staff at an upscale residential living community (102 units) for independent seniors by offering information and assistance while promoting a positive image of the community at the reception desk. Made reservations for taxi service or other forms of transportation when requested. Able to think creatively and quickly to mitigate and resolve issues as they arise. The national average salary for a Lead Concierge is $32,930 in United States. Sold and organized tickets to Broadway shows, tours, attractions and transportation. Obtained necessary tickets and provides directions to facilities. Password Show. Trained and coached new employees Answer calls and respond to email inquiries regarding resident orders and deliveries . Email or phone. Love your job. While formal education is not mandatory, knowledge of conducting various activities and extensive experience working in large hotels will be beneficial. Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm Salary estimates are based on 3,756 salaries submitted anonymously to Glassdoor by Lead Concierge employees. Save time applying to future jobs. Supported sales team, greeting guests, processing orders, scheduling trade visits, occasionally hosting tours & tastings. Learned complex projector presentation for guests tours, and monitored multiple screens of winery surveillance cameras. Maintained and stocked work area on a regular basis. Email or phone. LEAD CONCIERGE. Pre-Written Examples. Ordered products for each department of the spa as needed. This is one of the hundreds of Co founder resumes available on our site for free. © 2020, Bold Limited. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Provided guests with NYC information, recommendations and services. Worked closely with Ticketing vendors, attractions and VC partnerships. Skills : POS, Customer Service, Microsoft Office, Microsoft Word, Concierge. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Addressed resident concerns and issues in accordance with the company's customer service standards. Example 2 ‘To obtain a customer service position with a company, which will require me to … User Experience Designer, Software Trainer, Executive Recruiter and more! Use our Job Search Tool to sort through over 2 million real jobs. Lead Concierge - Two years of hotel or residential concierge experience and one year of management experience required. Objective : Proficient in communication and focus on opportunities to use knowledge and experience to grow a business, company, and more. Skills : Microsoft Office, Customer Service, Teamwork, Communications, Hospitality. Summary : Strong research and analytical skills Technical Proficenices: Microsoft Office, MAC OS and iOS, CRM, and iMIS Strong attention to detail; able to multi-task and priotize Strong communication, interpersonal, and presentation skills. Skills : Customer Service, Customer Relations. Ensured that all shifts have proper coverage of staff at all times. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Holland Code: NA Lead Concierge Resume Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. Find Resort Lifestyle Communities Lead concierge jobs on Glassdoor. An outstanding Concierge resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. Responsible foranticipating and accommodating guests' needs. Lead Concierge Resume Example Resume Score: 80%. Maintaind key log and all applicable data sheets. A concierge provides a variety of services to guests. Created monthly team schedules using Excel. This is a real resume for a Co founder in Mahwah, New Jersey with experience working for such companies as Cayman Concierge, Chintheche Inn, Wilderness Safaris. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Accomplished all front desk tasks such as, answering phones and forwarding them to the right coordinator, making copies, filing, printing, organizing and sorting incoming and outgoing mail. Maintain all areas including entryway, doors, lobby, and waiting areas in a neat, clean, and organized manner. Include the Skills section after experience. Answered customer questions in a professional and customer oriented manner. Well-versed in most common computer programs. Sign in to create your job alert for Lead Concierge jobs in Bartlett, TN. December 3. Assist residents with immediate needs such as lockouts, directions and dining recommendations. Create custom resume with the best resume builder on the market. Managed front office inventory cross-referencing all daily charges against physical inventory on a daily basis. Provided detailed tour information to guests, scheduling their reservation, recommending additional wineries and restaurants, addressing guest requests, concerns, and complaints in an efficient and courteous way. Headline : To Obtain a position utilizing Customer Service experience and enhancing skills within the Hospitality Industry. Last Name. Apply to Concierge, Customer Success Manager, Executive Assistant and more! Greeted visitors and families with a warm friendly smile and provided them with information and answers about our community. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Sold wine over the phone, including outbound telesales during holiday campaigns and club signups. That means it … When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Lead Concierge. Things to put on your resume Specific skills to mention Accurately entering reservations into required computer systems according to policy. Sign in to create your job alert for Lead Concierge jobs in Huntley, IL. Zip Code * Upload or Build a Resume ... We are now accepting applications for a Lead Concierge who will deliver a first-class customer service experience to our residents and their guests. Proficient in P.O.S systems micros. Resolved problems and complaints that residents may have. Processed and deliver packages to residents. Residential Concierge Resume Examples. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Responsible for working with the Addison community to arrange volunteer events, as well as organizing all holiday events for team members. Concierge resume Mom Finds Time For Career And Family With Virtual Job. Created/coordinated staffing schedules, ensured round the clock coverage and was on- call to resolve any issues. Lead Concierge 08/2012 to Current High grove Luxury Rentals – Stamford, CT - Greeted every resident and guest upon arrival making sure they had all packages/mail - Made sure every residents vehicle was outside ready to go prior to them leaving Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Ensured all incident reports, property maintenance worksheets, concerns, and other appropriate communications were properly recorded, distributed, and filed. Recommended Templates. They may book services for guests, such as transportation and activities. Researched and coordinated acquisition of images for monthly features. Forgot password? Skills : Microsoft PowerPoint, Leadership. 1 Resort Lifestyle Communities Lead concierge jobs, including salaries, reviews, and other job information posted anonymously by Resort Lifestyle Communities Lead concierge employees. Answered multi-line phones; directed calls to proper departments and residents. Skills : Management, Accounts Receivable, Accounts Payable. Be sure to include job specific skills. Skills : Customer Service, Retail, Administrative, Merchandising, Management, Typing 65+ WPM. This free concierge cover letter sample includes numerous details that can be found in any well-written letter. Ability to communicate effectively in English and Spanish. A concierge provides guests with information about locations and services outside of the hotel. Responsible for sensitive information and distributing all of the family's personal and company mail, scanning each piece individually. As a lead, you’re being introduced to management. Use our Career Test Report to get your career on track and keep it there. The above resume objective doesn’t indicate the applicant’s qualifications or skills, which gives the employer no way to know what value they would bring to the company. Concierge Resume Examples & Samples. All rights reserved. Concierge Practice Manager Resume Examples & Samples. Executed HR tasks by recruiting, training and overseeing staff of 20 Information Specialists. Summary : A results-oriented professional, with extensive experience in customer service and management. Please provide a type of job or location to search! Summary : To acquire a position in an administrative field in an atmosphere that is challenging and that has the potential for growth opportunities. and more! As a Lead Concierge, the person will provide outstanding hospitality service to the guests in hotels, spas and resorts. 4,084 Lead Concierge jobs available on Indeed.com. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction Follows safety procedures and maintains a safe and working environment within the immediate working area Assists with training of valet service/ runner staff, as needed It is short, and as a jobseeker, your cover letter should be no more than half a page. Skills : Excellent organizational and communication . Greeted potential residents, families and vistors. Director, Official New York City Visitor Centers, MS Office, Outlook, Opera and online research. Ensured the safety of residents and property by monitoring all life safety alarms and following proper life safety policies and procedures. Download. Created inventory tracking sheet, daily checklists, guest menus, tasting collateral, and system for charging and tracking tasting fees. Job description and duties for Concierge. December 3 Full time On-site Send this job to a friend. Updated records, make the monthly schedule, order supplies, send faxes. Review the following templates that fit a variety of employment situations for inspiration for writing your own resume. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Opened the Metropolitan, currently at Park Place. Abile to multitask while maintaining close attention to detail. Successfully facilitating overall lobby operations. Assisted Executive Director in developing and monitoring staff. Your supervisory authority has limits such as the inability to hire and fire people or change other employees’ job duties. Build Your Own Now. Customer issues ensuring satisfaction and loyalty Executive Recruiter and more provides the format! Employees ’ job duties any issues and keep it there by recruiting training., ensured round the clock coverage and was on- Call to resolve any issues location! And system for resident and staff safety, kept kitchen staff updated ever! 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